faqs
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what is dermal essentials?
dermal essentials is a family-owned skincare brand offering medical-grade products formulated with clinically proven active ingredients.
are dermal essentials products cruelty-free?
yes, all dermal essentials products are cruelty-free.
where are dermal essentials products manufactured?
they are manufactured in the usa in an fda-registered, cgmp-compliant facility.
what types of skincare concerns do you address?
we address acne, aging, redness, dryness & hyperpigmentation, as well as conditions such as eczema and rosacea.
do you offer products for specific skin types?
yes, we have products tailored for different skin types & concerns. Head to our main menu here to shop for skincare by concern.
what ingredients are used in your products?
Common ingredients include benzoyl peroxide, ceramides, ferulic acid, glycolic acid, hyaluronic acid, niacinamide, peptides, retinol, salicylic acid, tranexamic acid, vitamins c & e.
can i find products for a complete skincare routine?
yes, we offer cleansers, toners, exfoliants, eye creams, serums, moisturizers, masks & sunscreens.
what is the benefit of using medical-grade skincare?
medical-grade skincare products have higher concentrations of active ingredients, ensuring better efficacy & results.
are there any promotions for new customers?
new customers can save 15% on their first order with the code new15.
do you offer free shipping?
yes, we offer free u.s. shipping on orders over $100.
how can i contact dermal essentials?
you can reach us via email at hello@dermalessentials.com or call 510-230-7059.
where is the dermal essentials boutique located?
the boutique is located at 1601 n. main street, ste. 203, walnut creek, ca 94596.
how can i book an appointment?
appointments can be booked through our website under the "book an appointment" section.
what payment methods do you accept?
we accept american express, apple pay, discover, google pay, mastercard, paypal, shop pay, venmo & visa.
what is your return/refund policy?
regarding skin conditions or allergic reactions always be sure to read the full ingredient list & product information prior to purchase.
please note that in order to adhere to the utmost standards of hygiene, we are unfortunately unable to offer refunds or exchanges on our products once they've been sold.
however, we invite you to take advantage of our "mini" sample sizes to test out any product from our dermal essentials skincare line before buying.